UK Warranty Information

Thank you for purchasing a MartinLogan product. New MartinLogan products are eligible to receive the Limited Warranty detailed below once successfully registered within 14 days of purchase via the following link. To make a claim under warranty you will have to produce your original proof of purchase supplied by the authorised UK MartinLogan retailer.

Limited Warranty and Duration

PMC warrants the product designated herein to be free of manufacturing defects in material and workmanship, subject to the conditions and for a period set forth below. This Warranty expires on the anniversary of the date of delivery. The Limited Warranty period on New MartinLogan products is as follows:

  • Five (5) Years – Floorstanding, bookshelf, and on-wall speakers;
  • Five (5) Years – On-wall, in-wall, and in-ceiling speakers;
  • Three (3) Years – Powered subwoofers;
  • Three (3) Years – Outdoor Living Series satellite speakers and subwoofers;
  • Two (2) Years – Installer Series outdoor/all-weather speakers;
  • Two (2) Years – Soundbars, separate power amplifiers and pre-amplifiers, and fully powered speakers;
  • One (1) Year – Headphones.
How can you be sure to find a current authorized MartinLogan Dealer?

Only dealers found on UK retailer listing are current authorised MartinLogan dealers. Goods purchased from any entity not found on these lists list are not entitled to MartinLogan Limited Warranty coverage:

Authorized Dealers

What is required for the Limited Warranty of MartinLogan products?

  • Purchase of a new MartinLogan product from an authorized UK MartinLogan retailer.
  • Successful registration with 14 days of a UK purchased MartinLogan product with PMC
  • A copy of the original receipt of sale from an authorised UK MartinLogan retailer.
Limitations

  • Warranty begins on the date of delivery;
  • A copy of the original sales receipt from an authorised MartinLogan retailer is required for any warranty work;
  • Registration within 14 days of a UK purchased MartinLogan product with PMC
  • This Warranty is for the sole benefit of the original purchaser of the covered product, is restricted to the original purchaser, and requires the purchase of a new product;
  • This warranty is not transferrable to a subsequent purchaser of the product;
  • Warranty applies to product in normal home use only. If product is subjected to any conditions outlined in the next section, warranty is void;
  • Warranty does not apply if the product is used in professional or commercial applications.
The Warranty is Void or Inapplicable if:

  • The product is not new
  • The product was not purchased from an authorised UK MartinLogan retailer
  • The product was not successfully registered within 14 days of purchase with PMC
  • The serial number has been removed or defaced;
  • The product has been used or handled other than in accordance with the instructions in the owner's manual;
  • The product has been used in conjunction with unsuitable or faulty equipment;
  • The product has been abused or misused, damaged by accident or neglect, or in being transported;
  • The defect is due to the product being repaired or tampered with by anyone other than MartinLogan or an authorised MartinLogan representative.
Owner Responsibilities:

  • Provide normal/reasonable operating care and maintenance;
  • Prior to returning a product to PMC for repairs covered by the Limited Warranty, the retailer from whom the speaker was purchased should first be contacted to see if they can resolve the issue;
  • If a product is returned to PMC for warranty work:
    • The product must be properly packaged and shipped to PMC by the customer at his or her sole expense;
    • The product must be accompanied by an Returns Authorisation Number, obtained from the PMC service department (service@pmc-speakers.com);
    • The product must be accompanied by a written description of the defect and proof of the date of purchase in the form of a copy of the original sales receipt from an authorised UK MartinLogan retailer.
Conditions

PMC reserves the right to modify the design of any product without obligation to purchaser of previously manufactured products and to change the prices or specifications of any product without notice or obligation to any person.

Exclusions

Any implied warranties relating to the above product shall be limited to the duration of the above Warranty. This Warranty does not extend to any incidental or consequential costs or damages to the purchaser. This Warranty represents a limited warranty as per definition by the laws of the United Kingdom.